Privacy Policy
Effective Date: December 12, 2024
1. Introduction
Welcome to JoyTech Mechanical! We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This privacy policy explains what personal information we collect, how we use it, and how we protect it when you interact with our website, services, and communications.
2. Information we collect
When you use our website or engage with our services, we may collect the following types of information:
Contact Information: Your name, phone number, email address, and mailing address
Service Information: Details about the services you request, such as installation or maintenance services
Payment Information: If applicable, billing and payment details are required to process your payments
Communications: Any communications you send to us, including inquiries or customer service requests
Verification Documents: Documents such as utility bills, income documentations, and government assistance letters.
We only collect personal information that is necessary to provide our services and communicate with you effectively.
3. How we use your information
We use your personal information we collect for the following purposes:
Provide Services: Schedule, coordinate, and complete HVAC installation, maintenance, and other related services
Communicate with You: Respond to your inquiries, provide updates about your service appointments, and send service-related messages.
Process Payments: Facilitate payments for services rendered
Improve Our Services: Understand customer preferences and improve our offerings
Support Financing and Rebates: Assist with financing applications and rebate eligibility
Compliance with Legal and Regulatory Requirements: Adhere to ConEdison and NYSERDA standards to ensure eligibility for rebates and financing.
4. How We Protect Your Information
We take appropriate technical, administrative, and physical measures to protect your personal information from loss, misuse, and unauthorized access. This includes encryption, secure servers, and access controls.
5. SMS and Phone Number Privacy
We respect your privacy and your right to control how your personal information is used. SMS consent and phone numbers will never be shared with third parties or affiliates under any circumstances. SMS consent is not shared with any third parties or affiliates for marketing purposes.
We use SMS communication only for essential service-related purposes, such as appointment reminders or updates about ongoing work. You can opt out of SMS notifications at any time by following the instructions provided in our messages
6. Sharing of Personal Information
We do not sell, rent, or share your personal information with third parties or affiliates for any purpose, including marketing. The information we collect is used solely by JoyTech Mechanical to provide and improve our services.
7. Consent
We will not collect, use, or disclose your personal information without your consent. When requesting your personal information, we will provide clear explanations regarding the purpose of collection and how the information will be utilized. Your consent may be given explicitly or implied in certain circumstances.You have the right to withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice. If you choose to withdraw your consent, please be aware that it may impact our ability to provide certain services to you. We are dedicated to ensuring that you remain fully informed about your privacy rights and the measures we take to safeguard your personal information.
8. Your Rights and Choices
You have the right to:
Access and Correct Your Information: You may request to review and correct the personal information we have about you.
Opt-Out of Communications: You can opt-out of receiving marketing communications or SMS messages from us at any time.
To exercise these rights, please contact us using the information provided below.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on our website with the updated “Effective Date: “ We encourage you to review this privacy policy periodically to stay informed about how we protect your personal information
10. Security
We prioritize the security of your personal information. While we take reasonable steps to protect your information, please be aware that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of any information you disclose online.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us at:
JoyTech Mechanical
214-71 Jamaica Ave. Queens Village, NY 11428
(347) 894-9454
We are committed to responding to your inquiries and addressing your concerns promptly and respectfully